Tom Anderson Service Ideas Blog 4

Aaron W. Hughey
over 1 year agoMarch 7, 2019
Good video; the real problem here is a lack of trust. I have experienced this many times during my career. The key is training/professional development. If you spend time on the front-end making sure staff are adequately prepared - and they know the parameters they are expected to adhere to - then front-line staff can truly be empowered to make better decisions than their supervisors. They are closer to the students and their judgment can be more insightful.
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